Important notice regarding Invoicing and funding periods

The NDIS, in an effort to cut back spending and reduce fraud, are increasing compliance measures on invoicing and funding periods.

Please use this guide to ensure your invoices remain compliant. Pacific Plan Management will work with you to ensure your invoices are compliant and payments aren’t delayed.

https://www.ndis.gov.au/providers/pricing-and-payments/payments/guide-getting-paid

Funding periods

The NDIS release part of a participants funding in instalments. These are called funding periods.

The duration of funding periods tends to depend on the type of support being delivered, but are usually weekly, monthly or quarterly.

For each funding period, you will have:

• a start date

• an end date

• the amount of funds available for that period

Here's an example of what a funding period might look like:

A participant with a one-year plan has Core funding divided into four equal quarters. They can use up to the amount available in each quarter, and any leftover funds roll into the next period.

Note: If a participant runs out of funding in a funding period, the NDIS is very unlikely to pay for services. The participant is personally responsible to pay the invoices.

What you can do as a provider:

-          Draft a clear service agreement and stick to it.

-          Check with the participant that they have funding before providing the service or support.

What Pacific Plan Management is doing to help.

-          We provide participants and nominees with live access to your portal to track funding in real time.

-          Emailed monthly statements showing a breakdown of their plan, what has been used and any balance remaining.

-          Friendly customer service from our team, 5 days a week.