Important notice regarding Invoicing and funding periods

The NDIS, in an effort to cut back spending and reduce fraud, are increasing compliance measures on invoicing and funding periods.

You can read all about these measures and funding periods here in detail: https://www.ndis.gov.au/ndis-laws/getting-ndis-back-track/frequently-asked-questions-about-legislation#funding

What Pacific Plan Management is doing to help.

-          We provide participants and nominees with live access to your portal so you can track your funding in real time. If you don’t already have access and would like access to the portal, please contact us.

-          Emailed monthly statements showing a breakdown of your plan, what has been used and any balance remaining.

-          Friendly customer service from our team, 5 days a week.

What you can do:

-          Check your funding frequently, either using our portal, or the my NDIS participant portal. Check in with your support coordinator regularly, if you have one.

-          Setup and stick to service agreements with providers, and ensure they are within your budget.

-          Ask for help. Your My NDIS Contact can help with any queries. Pacific Plan Management will give you the tools to understand your funding periods and plan your spending.

• You can apply directly to the NDIS for funding to be released early, this may be granted in exceptional circumstances or genuine emergencies.

Note: If a participant runs out of funding, the NDIS is unlikely to pay for services. The participant is personally responsible to pay the invoices.‍ ‍